We at CityToner.com sell only top OEM name brand merchandise. We offer a 7 day return policy on all OEM 100% factory sealed products minus 20% restocking fee and original shipping fees. We will take your item back for a replacement or refund minus the restocking and shipping fees. An exchange for a higher priced product is possible if buyer pays the difference. Please email our knowledgeable support team at email@example.com and we will do our utmost to help. In line with our 100% satisfaction guarantee, we will accept items back for a refund / exchange within 7 days of delivery as long as item is still factory sealed in all the original OEM packaging, items that are not OEM factory sealed can not be exchanged or refunded. For all defective product an exchange must be made with the OEM manufacturer of the product., as we can only guarantee the item is new as described.